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 e-QIP Tips 


Problem

Potential Solution

  

My registration code is not working.

  
  
- Did you type number zero for the letter “O” or vice versa?
- Did you type the number 1 for the   letter “L” or vice versa?
- Did you copy and paste the registration code from the e-mail to the website? If yes, you might have copied an extra empty space that needs to be deleted.
  
  

The system will not accept my new password.

  
  
- Did you follow the guidelines exactly?
- Use both upper and lower case letters.
- Use at least one numeric character.
- Use at least one special character.
- Password is at least 14 characters long.
  
  

I forgot my password.

  
  
- Send an e-mail to: nafhrosecurity@okinawa.usmc-mccs.org 
- List the following as the “Subject” of the e-mail: Reset Authentication
  
  

The system will not accept login information.

  
  
- Your login information was provided within the encrypted attachment to your e-QIP initiation e-mail.  Please enter the information exactly as it was provided to you. If you are copying and pasting the information then you might have copied an extra empty space that needs to be deleted.
  
  

I am a naturalized U.S. citizen is this going to be a problem?

  
  
- e-QIP requires the naturalization certificate number for all naturalized citizens.  You cannot complete the questionnaire without this information.
  
  

I’m trying to complete the questionnaire from my phone, but it won’t let me move forward.

  
  
- It is best to use a desktop or laptop to complete the questionnaire. Phones do not display the full page and you will likely miss important information.
  
  

The system will not accept my physical address.

  
  
- You cannot utilize a physical address (whether it is on or off base) for international locations.  You can only list your “PSC” mailing address and leave the country blank.
  
  

The system is requesting 3 references, 

but I only have 2.

  
  
- The 3 references are required. Unfortunately there’s no way around this.  You must provide an additional reference with complete and current contact information.
  
  

I didn’t know my neighbors.

  
  
- References do not need to have lived close to you; they only need to confirm that you lived at the address for the time period indicated.
  
  

The system says that there are date gaps in my address history.

  
  
- Address history must be provided for the past 5 years. All addresses listed must not have a date gap any longer than 1 month.
  
  

I don’t remember my previous addresses. 

Or I don’t remember the addresses of my employers. 

  
  
- You could try the following:

     - Utilize a  search engine such as “Google.”
     - Review your past tax forms or W-2.
     - Check your credit report.
     - Look at the address   on your stateside driver’s license.
  
  

The system says that there are date gaps in my employment history.

  
  
- Employment history must be provided for the past 10 years regardless of whether or not you were employed. If you did not work, you must list that time period as “Unemployed,” accounting for all timeline gaps. If applicable, document your employment history back to your 16th birthday.
  
- If you are currently unemployed, list the time that your unemployed status began and list today’s date as “Present.”
  
  

I’ve looked through this form, but I still have a question or issue.

  
  
- Send an e-mail to: nafhrosecurity@okinawa.usmc-mccs.org 
- List the following as the “Subject” of the e-mail: Request Assistance
- Within the e-mail, provide a detailed explanation of your problem, and a screen shot if possible.
  

 

 

 

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